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Help?
User Support Services
The ITS Help Center is open by appointment only. If you have hardware or technology related issues that require in-person service, please email helpdesk@ric.edu to schedule an appointment. The Help Center will continue to be available from 7:30 a.m. - 6 p.m., Monday through Thursday, and 7:30 a.m. – 5 p.m. on Fridays. The Help Center is closed on Saturdays and Sundays.
Effective immediately, the college will follow the State of Rhode Island’s Teleworking Policy until further notice. Where telework is a viable work option and an application to telework has been approved by the appropriate administrators in accordance with the Teleworking Policy, the employee may temporarily work from home. Visit the Human Resources website for more information..
Please note that all requests for teleworking require supervisory approval.
Once your teleworking request is approved, please contact the User Support Services Helpdesk at 401-456-8803 or by email at helpdesk@ric.edu for guidance on requesting access to on-campus technology resources.
Please fill out a TDX ticket request for remote access to RIC resources and GoToMeeting requests at https://servicecenter.ric.edu/TDClient/1794/Portal/Requests/ServiceDet?ID=42544.
Page last updated: August 21, 2020
