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If you need more help, you can access Blackboard support 24/7. Here you can access live chat and open a new case.

You can also use Blackboard Collaborate technical support 24/7 to chat live any time.

For students experiencing difficulty with Blackboard, you can direct them to student Blackboard support. This portal provides clarification on common issues experienced by students using the Learning Management System.


Using how-to videos, this self-paced on-demand help/tutorial guide was created for anyone who is looking to learn how to use and navigate through Blackboard or is looking for a refresher on how to use specific options and/or tools. When you enter your Blackboard account, you will see that you are a student of this “course.” The boot camp will be updated as steps and/or tools change.

If you have any questions about Blackboard, contact User Support Services Help Desk at 401-456-8803 or

Page last updated: August 21, 2020